
Frequently asked questions
Can I request a refund for the item?
If you wish to return or exchange your order for any reason, our team is available 7 days a week from 9 a.m. to 7 p.m. to assist you with the process. After receiving your package, you have up to 30 business days to let us know by email at support@christmas-sweater-shop.com or via our contact page that you wish to return your package.
How long does delivery take?
We guarantee a processing and manufacturing time of 1 to 2 days for your order. Once your order has been picked up by the shipping company, it will take approximately 7 to 12 business days to be delivered.
We ship Monday through Friday, excluding weekends and holidays.
I would like to contact you
We would be delighted to help you further! You can contact us in the following ways:
- By email: support@christmas-sweater-shop.com
- Through our contact form on our website
Our customer service team is available to answer any questions you may have, provide you with additional information, or assist you with your purchase.
Please don't hesitate to contact us, we are here to help!
Need help?
Our team is available 7 days a week from 9 a.m. to 7 p.m.
If you have any questions, you can contact us via the contact form.