Shipping policy

Who We Are
Christmas Sweater Shop ("we," "us," or "our") operates the website https://christmas-sweater-shop.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.
  

Shipping Range

• Delivery Area: We currently ship within United States.
  

• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  
  

• Cut-off Time: Orders placed before 10:00 PM (Eastern Time)

  will be processed the same day.
  Orders placed after this time will be processed on the next business day.
  
  

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 7-12 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  
  

• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us as soon as possible to initiate a resolution.
  
  

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  
  

Returns

• Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
  
  

Contact us

If you have questions or concerns about this shipping policy, please contact us:

• Email: support@christmas-sweater-shop.com

• Phone: +33 6 58 84 94 85

• Address: Nádor utca 20, Budapest, 1051, Hungary

Hours: Available 7 days a week, 9:00 AM – 7:00 PM (Eastern Time)